About Our Products
1. What types of performance swimwear do you offer?
We specialize in high-performance swimwear for aquatic athletes including competitive swimmers, surfers, water polo players, and pool training enthusiasts. Our products are engineered to reduce drag and enhance performance in the water.
2. How do I choose the right size for my swimwear?
Our sizing follows standard athletic swimwear measurements. Check our detailed size chart on each product page, and when in doubt, size up for competition suits as they’re designed to fit snugly.
3. Are your products chlorine-resistant?
Yes! All our swimwear is specially processed to withstand chlorine exposure, making them perfect for pool training and competitive swimming.
Shipping & Delivery
1. Where do you ship to?
We ship worldwide to most countries (excluding some Asian and remote regions). If you’re unsure about your location, contact us at [email protected] before ordering.
2. What are my shipping options?
We offer two streamlined shipping options:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 days after dispatch
- Free Shipping: On orders over $50 via EMS, arriving in 15-25 days after dispatch
3. How long does order processing take?
All orders are processed within 1-2 business days – faster than drying time on our competition suits!
4. Will I be charged customs fees?
No hidden currents here! All customs and import fees are calculated at checkout – no surprise charges when your package arrives.
Returns & Exchanges
1. What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be in unworn condition with tags attached. Just include your original packing slip and send to: 2117 Preston Street, Hutchinson, KS 67501, USA.
2. How do I initiate a return?
Email us at [email protected] with your order number and reason for return. We’ll guide you through our easy as a backstroke process!
3. When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. The timing depends on your payment method and bank processing times.
Payments & Security
1. What payment methods do you accept?
We accept all major payment options: Visa, MasterCard, JCB, and PayPal – to get you in the water faster!
2. Is my payment information secure?
Absolutely! All transactions are secured with 256-bit SSL encryption – the digital equivalent of our abrasion-proof fabrics.
3. Can I change my payment method after ordering?
Once an order is placed, we can’t change the payment method as our system processes orders rapidly. You’d need to cancel and reorder (if still in processing stage).
Account & Technical Support
1. How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions. If you encounter waves, email our support team at [email protected].
2. How can I track my order?
Once shipped, you’ll receive tracking information via email. You can follow your package every stroke of the way with detailed shipping updates.
3. What if my question isn’t answered here?
Our team of water sports enthusiasts is ready to assist! Email us at [email protected] – we typically respond faster than our free shipping option!
From our waters to yours – we’re here to support your aquatic adventures every stroke of the way!